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FAQs

Help Center

Frequently Asked Questions

How do I Order from NICHIDO Cosmetics?

What are your delivery options and how much is shipping?

What is the Returns and Exchange Policy?

Why is there a delay in my order delivery?

When will my order reach me?

My order’s taking too long to reach me. Can I cancel it?

Why is Customer Service not responding to my delivery / cancellation / refund enquiry?

How do I know if my order went through?

Can I change/cancel my order after it has been confirmed and paid for?

I am having issues using the coupon/voucher code

Can I collect my order directly by pickup in NICHIDO's warehouse?

What happens if I'm not available to receive my package upon delivery?

Do you process orders during Public Holidays?

I made a payment but I haven't received any confirmation email.

Is it safe and secure to shop at nichido.ph?

What if my item was damaged, incorrect or faulty?

What do I do if I had an allergic reaction?